Thank you for visiting and shopping at doxmall.com. Following are the terms and conditions that constitute our Shipping Policy. If your question isn’t listed or answered here, head on over to “Contact Us” or “Message Us”ask for help.
Shipping Program Rules
Free Standard Shipping.
Make the shipping arrangement within 48 hours during working days.
*If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions apply.
*If the customer purchases with PayPal Express checkout, the shipping address linked to your PayPal account will be used. We are not responsible for any wrong or undeliverable shipping address provided by the buyer or linked to PayPal and therefore cannot offer any exchange or return for that order. Please make sure all address information is complete and accurate. Also, we are not responsible for missing, lost or stolen packages marked as delivered. In such cases, please contact the courier to file a claim.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
We can track the order under Order Tracking Page. Please fill in BOTH order ID and Billing Email to track the order.
We also track the order via the shipment confirmation Email that you received.It includes the tracking link and also tracking number.
If you did not receive the shipment confirmation Email with tracking number,please contact us for help. We will reply within 48hrs.
Frequently Asked Questions on Shipping
1.When Will My Order Ship?
Receiving Time = Processing Time + Shipping Time
Before we ship your order, we have to prepare your products, do strict quality-control tests and carefully package the items. The time it takes to prepare your items for shipping is separate from the delivery time. Hope you could understand us.
Most orders ship within 2-6 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
2. Will I Have To Pay International Taxes And Duties?
There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages.
3.Verification Of Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact yours directly. When specifying shipping address information, be sure to check that the zip code, city, and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
4.Wrong Or Faulty Item I Received.
If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.